We understand that purchasing a wig is a significant decision, and we want to ensure you have all the information you need. Please take the time to read through these questions and answers thoroughly before placing your order.
Processing Times
Custom orders have varying processing times depending on your selections. We aim to dispatch all custom orders within 3 to 6 weeks. Your satisfaction is our top priority, so please ensure you are completely happy with your chosen piece before finalising your order. By submitting your payment, you agree to our terms and conditions.
Colour Variations
Please note that the colour of your wig may vary slightly. While we strive to provide the most accurate images, different screens and lighting conditions can affect how colours appear. Each of our human hair wigs is unique and hand-painted, making every unit one-of-a-kind.
Custom Colours and Measurements
If you find it difficult to measure for your wig or can’t find the exact colour you desire on our website, don’t worry! Simply send us a picture of the colour you have in mind, and we will be delighted to create a bespoke piece just for you.
Shipping Times
We take great care in processing and shipping your custom wig orders. Depending on your chosen specifications, our processing times range from 3 to 6 weeks. Once your order is ready, we will dispatch it promptly and provide you with tracking information to keep you updated on your delivery status.
Returns
Due to the custom nature of our wigs, all sales are final and non-refundable. Each wig is meticulously crafted to meet your specific requirements, and once the lace is cut at the front, it cannot be resold. We kindly ask you to ensure that you are completely satisfied with your selection before making a purchase.
In-Person Services in Belfast and Dublin
We are pleased to offer complimentary in-person services in our Belfast and Dublin store with each wig purchase. You can book an appointment to try on our wigs and have them fitted, cut, and styled to your preferences. Our expert team will ensure your wig looks and feels perfect, providing a personalised experience tailored to your needs.
To book your appointment, please contact us on [email protected] . We look forward to assisting you and enhancing your wig-wearing experience with our professional fitting and styling services.
Customer Support
At Hair Loss Rehab, we are committed to providing you with high-quality, custom-made wigs that meet your unique needs and preferences.
