Shop now. Pay later.
Shop now. Pay later.
Thank you for shopping at Hair Loss Rehab. This policy explains how we handle returns, wig lifespan, and issues with faulty products.
Company ("We", "Us", "Our") refers to Hair Loss Rehab, 769 Upper Newtownards Rd, Belfast BT16 2QY.
Goods refers to the wigs and products offered for sale on our Service.
You means the customer purchasing Goods from Us.
Due to the custom, made-to-order nature of our wigs, we cannot offer a change-of-mind return, exchange, or cancellation once an order has been placed and production has begun. This does not apply to genuine faults — see Faulty Goods below.
Wigs are a wearable product with a natural, limited lifespan — they are not designed to last indefinitely. Depending on wear frequency, styling, heat use, product build-up, and aftercare, our wigs typically require repair or replacement of the hair anywhere from 2 to 10 months after purchase.
Shedding, thinning, or reduced density that occurs within this expected range is considered normal wear, not a fault, and is not covered under warranty or eligible for refund. We strongly recommend following our Aftercare guidance to maximise the lifespan of your piece.
If you believe your wig has a manufacturing fault (as opposed to wear from use), please contact us as soon as possible. Every claim is assessed on a case-by-case basis using the process below.
We cannot determine fault vs. wear without physically inspecting the item. All faulty goods claims must go through the following steps:
This assessment process applies to all hair goods and is standard practice across the wig and hair systems industry.
We provide a workmanship warranty covering manufacturing defects for 60 days from the date of purchase. If, on assessment, a fault is confirmed as a manufacturing defect within this window, we will repair or replace the affected item at no cost.
Once the 60-day warranty period has passed, we offer a paid repair service to address shedding or thinning from normal wear. This service costs €350 and includes re-knotting/re-wefting to restore the piece. Turnaround time is [4 weeks].
You are responsible for the cost and risk of returning Goods to Us, at the following address:
Hair Loss Rehab, 769 Upper Newtownards Rd, Belfast BT16 2QY
We recommend an insured, trackable delivery service. We cannot be held responsible for goods lost or damaged in transit, and cannot process a claim without receipt of the item.
If Goods were purchased and marked as a gift, shipped directly to the recipient, the value will be issued as a gift credit once the return is received and assessed. If Goods were not marked as a gift, or were shipped to the purchaser to give as a gift later, any credit will go to the original purchaser.
If you have any questions about this policy or wish to begin a return/assessment, please contact us here or download our Wig Return & Assessment Form here.
